How does it work?

Once you sign up, we’ll email you a questionnaire to fill out so we can get to know you and pair you with the right decorator (or as we like to call them, Thingologist). Then, your Thingologist will reach out via email to see how you want to start, and take it from there. They can answer any questions you have, help you make decisions, guide you on layout, whatever you need.

It’s all over email, so there’s no need for phone calls or in-person meetings.

What do I get?

  1. Unlimited access to your Thingologist.

  2. Help decorating as many rooms as you want.

  3. For each room, you get:

    1. A Mood Board, with inspiration photos and a color/texture palette.

    2. A curated, personal e-shop of artisan pieces that will work perfectly with your furniture and style

    3. 3D mock ups of how to put it all together in your space.

What’s a Thingologist?

That’s what we call our team of decorators, since they help you with all the things — like which plants to buy, what gifts to get, and how to make your space come together in a uniquely “you” way.

What if I’m unhappy with it?

You can always give your Thingologist feedback - they will rework it until you’re happy.

If you want a different Thingologist, email us.

If you want to cancel, see below :)

How do I cancel?

Easy peasy. Just email us here (or at support@spoak.com) and we’ll cancel your membership right away. No minimum time requirements or anything. And if you want to cancel in your first month, we’ll refund you.

What brands do you work with? Where are the products I’m recommended coming from?

We handpick and curate every single piece we recommend, exclusively from artisans and small businesses all over the world. We believe a home that feels meaningful and personal requires unique pieces. We hope you haven’t heard of most of them, as that’s the idea!

How expensive are the pieces you recommend?

We ask your budget in our questionnaire, and are very careful to recommend pieces that fall within it. We have products that are $5 and some that are $2,000. We’ll find you what you need in your price range.

How do shipping and returns work?

When you order with us, we go and place the order directly with each artisan. They are responsible for shipping you the product, but we will provide you the tracking and are here to help with any customer service issues or questions that arise along the way.

If you’re unhappy with your product or want to place a return, email support@spoak.com and we’ll take care of it for you.

Why am I able to tip my decorator/Thingologist?

The Thingologists are paid hourly for their work, but do not make commission. This is because we wanted to encourage them to do what was best for you, and not to necessarily push products with a big price tag. If you are loving what they’re finding for you, they really appreciate the tips and love.

How does it work with my furniture?

We work around/with the furniture you already have! We are here to help you accessorize and bring character to the space.

If you don’t have furniture yet, your Thingologist can help you decide what to get.

How can I sign up?

By going here, if you live in the US, Germany, United Kingdom, Ireland, Holland, or Israel!

I have more questions.

Shoot us an email: support@spoak.com.